Customer Success Manager, Agents
Sirocco
Über diese Stelle
SIROCCO is building the future of AI-powered recruitment. As CSM for Agents, you'll specialize in our most sophisticated offering: AI recruitment agents that conduct automated interviews, screen candidates, and provide intelligent insights. You'll work with forward-thinking companies implementing AI agents into their hiring workflows. This requires deep technical knowledge of our AI stack, understanding of AI ethics and explainability, and ability to consult on change management as organizations adopt AI-powered hiring. Join us in democratizing access to elite interview preparation and transforming how companies hire, while becoming an expert in the emerging field of AI recruitment agents.
Aufgaben
- Own customer success for accounts using AI agent features and advanced automation
- Serve as subject matter expert on AI agents, helping customers design optimal workflows
- Drive adoption of sophisticated features (AI explainability, intelligent screening, avatar interviews)
- Consult on change management as organizations transition to AI-powered hiring
- Monitor AI agent performance metrics and optimize for customer outcomes
- Partner with Machine Learning team on model performance and customer feedback
- Build best practices documentation and training materials for AI agent customers
- Identify opportunities for customers to expand into additional AI agent use cases
Anforderungen
- 4-6 years Customer Success experience with technical/enterprise products
- Strong technical aptitude with ability to understand AI/ML concepts
- Experience with complex implementations and change management
- Consultative approach with ability to map technology to business outcomes
- Excellent at translating technical concepts for non-technical audiences
- Data analysis skills to evaluate AI performance and customer metrics
- Comfort working with ambiguity in emerging AI product category
Mit KI-Interviewsimulationen vorbereiten
KI-Interviewsimulationen entdecken
SIROCCO
Pioneering Digital Transformation & AI Solutions
Über das Unternehmen
<p>SIROCCO is a leading technology company specializing in artificial intelligence, machine learning, and digital transformation solutions. Founded with a vision to revolutionize how businesses leverage technology, we work with enterprises across industries to build innovative, scalable solutions that drive real business value. Our expertise spans cloud infrastructure, data analytics, AI/ML engineering, and full-stack development. We pride ourselves on our agile methodology, cutting-edge technology stack, and commitment to excellence. At SIROCCO, we believe in fostering a culture of innovation, continuous learning, and collaboration. Our team consists of world-class engineers, designers, and product managers who are passionate about solving complex problems and building the future of technology..</p>
120
Mitarbeiter
Series A, €15M
Finanzierung
€8M ARR
Umsatz
Grundwerte
Vorteile & Zusatzleistungen
- Competitive salary with performance bonuses
- Comprehensive health insurance (medical, dental, vision)
- Flexible remote work options
- 25 days paid vacation + public holidays
- Professional development budget (€3,000/year)
- Latest tech equipment (MacBook Pro, monitors, etc.)
- Stock options/equity for key roles
- Gym membership reimbursement
- Team building events and retreats
- Meal vouchers
- Transportation allowance
- Parental leave (16 weeks)
Unternehmenskultur
At SIROCCO, we foster an environment where innovation thrives and creativity flourishes. Our collaborative culture encourages open communication, knowledge sharing, and continuous learning. We believe in work-life balance and offer flexible working arrangements to help our team members achieve their personal and professional goals. Our flat organizational structure ensures that every voice is heard and every idea has the potential to make an impact. We invest heavily in our team's growth through regular training sessions, conference attendance, and dedicated learning time. Our diverse and inclusive workplace celebrates different perspectives and backgrounds.