Customer Success Account Manager, Assess

About This Role

Responsibilities

• Manage a portfolio of employer customers and own adoption, health, renewal, and expansion signals.
• Build success plans tied to hiring goals, assessment completion, quality of signal, and stakeholder adoption.
• Run check-ins, business reviews, enablement sessions, and launch retrospectives.
• Monitor customer health and proactively address low usage, candidate friction, or implementation blockers.
• Partner with Sales on expansion opportunities and with Product on roadmap feedback.
• Collect case-study evidence, customer stories, and implementation lessons that support SIROCCOs fundraise and GTM.

Requirements

• 3+ years in customer success, account management, implementation, HR tech, or B2B SaaS.
• Ability to build trusted relationships with HR, talent acquisition, operations, and leadership stakeholders.
• Analytical mindset and comfort using product data to drive customer decisions.
• Strong communication in French and English. Arabic or German is a plus.
• Interest in AI, assessment, talent acquisition, and responsible hiring practices.
• Autonomy, ownership, and comfort operating in an early-stage environment.