Customer Success Manager
Sirocco
About This Role
SIROCCO is revolutionizing career preparation and recruitment through AI. Our platform, JobInterview.live, provides hyper-realistic AI avatar interviews that democratize access to elite coaching (reducing costs from $200-$500/hour to accessible pricing for everyone). As a Customer Success Manager, you'll be the trusted advisor to our customers, helping them maximize value from our AI-powered platform. You'll work with HR leaders, talent acquisition teams, and hiring managers to drive adoption, reduce time-to-hire by 60%, and demonstrate clear ROI. This is a high-impact role where you'll combine technical product expertise (AI avatars, intelligent ATS, explainability layer) with strategic consultation to drive customer outcomes and revenue growth.
Responsibilities
- Own customer relationships post-sale and drive product adoption across user base
- Develop success plans aligned with customer business objectives and KPIs
- Conduct quarterly business reviews showcasing ROI, usage metrics, and optimization opportunities
- Identify expansion opportunities and work with Sales on upsells and renewals
- Serve as product expert and advocate, training customers on best practices
- Monitor customer health metrics and proactively address risk/churn signals
- Collaborate with Product team on feedback, feature requests, and product roadmap
- Build playbooks, resources, and best practices for customer success at scale
Requirements
- 3-5 years of Customer Success or Account Management experience in B2B SaaS
- Track record of high retention rates (95%+) and NRR expansion (110%+)
- Experience working with HR/TA personas and understanding recruitment workflows
- Excellent communication and presentation skills for executive audiences
- Consultative approach with focus on business outcomes and value realization
- Data-driven mindset with comfort analyzing usage data and identifying insights
- Self-starter who thrives in fast-paced startup environment
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SIROCCO
Pioneering Digital Transformation & AI Solutions
About the Company
<p>SIROCCO is a leading technology company specializing in artificial intelligence, machine learning, and digital transformation solutions. Founded with a vision to revolutionize how businesses leverage technology, we work with enterprises across industries to build innovative, scalable solutions that drive real business value. Our expertise spans cloud infrastructure, data analytics, AI/ML engineering, and full-stack development. We pride ourselves on our agile methodology, cutting-edge technology stack, and commitment to excellence. At SIROCCO, we believe in fostering a culture of innovation, continuous learning, and collaboration. Our team consists of world-class engineers, designers, and product managers who are passionate about solving complex problems and building the future of technology..</p>
120
Employees
Series A, €15M
Funding
€8M ARR
Revenue
Core Values
Benefits & Perks
- Competitive salary with performance bonuses
- Comprehensive health insurance (medical, dental, vision)
- Flexible remote work options
- 25 days paid vacation + public holidays
- Professional development budget (€3,000/year)
- Latest tech equipment (MacBook Pro, monitors, etc.)
- Stock options/equity for key roles
- Gym membership reimbursement
- Team building events and retreats
- Meal vouchers
- Transportation allowance
- Parental leave (16 weeks)
Company Culture
At SIROCCO, we foster an environment where innovation thrives and creativity flourishes. Our collaborative culture encourages open communication, knowledge sharing, and continuous learning. We believe in work-life balance and offer flexible working arrangements to help our team members achieve their personal and professional goals. Our flat organizational structure ensures that every voice is heard and every idea has the potential to make an impact. We invest heavily in our team's growth through regular training sessions, conference attendance, and dedicated learning time. Our diverse and inclusive workplace celebrates different perspectives and backgrounds.